Adobe allegedly suffers 13 million support ticket breach
Adobe faced an alleged support-system breach, publicly reported on April 3, 2026, after threat actor “Mr.
Key points
- Alleged breach of support system.
- Threat actor "Mr. Raccoon" claimed responsibility.
- 13 million support tickets, 15,000 employee records, HackerOne submissions, and internal documents allegedly accessed.
Connected intelligence
Signal brief
Follow the organization, likely method and potential impact to explore connected Shadow Tier intelligence.
Organization
- Published
- Apr 3, 2026
- Updated
- Jun 26, 2026
- Confidence
- Medium
- Evidence
- 2 sources
Structured assessment
Signal analysis
It helps compare this signal with other published signals without treating the labels as final determinations.
Threat source
The feed marks multiple actor roles. Treat this as a review signal rather than a final attribution.
- Source type: possible insider or internal misuse
- Source type: supplier or third-party involvement
Business impact
- Impact area
- Confidentiality
- Likely asset
- User or customer data
Mentioned entities
Quick context
Questions about this signal
What happened in this signal?
Adobe faced an alleged support-system breach, publicly reported on April 3, 2026, after threat actor “Mr. Raccoon” claimed access to 13 million support tickets, 15,000 employee records, HackerOne submissions, and internal documents. The intrusion likely started through an Indian Business Process Outsourcing (BPO) vendor, where a phishing email delivered a remote access tool to a contractor machine before access expanded through a manager account.
When was this signal reported?
Shadow Tier lists Apr 3, 2026 as the signal date.
Which organization is connected to this signal?
Adobe is the organization connected to this public signal.
Explore AdobeWhich attack pattern is relevant?
This signal is connected to phishing and social-engineering intelligence based on its reported incident context.
Explore phishing and social-engineering intelligenceRelated signals
Compare shared topics, actors and incident patterns before opening the full signal.
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Singapore Land Authority Data Breach Exposes 70,000 Records via IBM Testing Environment
Singapore Land Authority data breach exposes 70,000 records after IBM testing environment compromised SINGAPORE, July 3 — Personal data belonging to about 70,000 individuals has been compromised in a cybersecurity incident involving the Singapore Land Authority (SLA) and a cloud environment managed by IBM. SLA said the breach stemmed from unauthorised access to a dataset created for vendor development and systems integration testing, CNA reported. IBM oversees the testing environment for the Singapore Titles Automated Registration System (STARS) and eLodgment System (ELS), which are used to submit property transfer and caveat documents. Preliminary checks showed the dataset, first created in 1998 and updated periodically, was intended to contain only mock and anonymised records. It was later discovered to include real information such as names, NRIC numbers and past property addresses of around 70,000 people. 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Singapore’s first dedicated hospital for native wildlife opens at Mandai Singapore bookie aged 69 jailed for illegal betting on Hong Kong horse races Fatal dispute between Singapore Redhill flat neighbours leads to murder charge PDRM prepares security operations for Negeri Sembilan state election Defence weighs AGC appeal for driver in fatal Klang crash Amirudin: Pakatan banks on micro-campaign strategy to win over Negeri Sembilan voters ÑеÑгей ÑаÑанÑÑа - stock.adobe.com The Singapore Land Authority (SLA) has revealed that the personal information of about 70,000 individuals was exposed following unauthorised access to a cloud environment managed by IBM, its technology supplier. IBM was appointed to support and maintain SLA’s Singapore Titles Automated Registration System (Stars) and eLodgment System (ELS), which underpin property title registration and the lodgement of property documents in the city-state. As part of that work, the supplier managed the development and systems integration testing environment for the two systems. In a statement on 3 July 2026, SLA said it had been informed by IBM of the incident, with preliminary investigations indicating that a dataset created solely for development and testing purposes had been accessed without authorisation. The dataset, created in 1998 and updated periodically over the years, was meant to contain only mock and anonymised testing data based on property ownership and lodgement records. However, SLA said it has since uncovered that the dataset also contained the names, National Registration Identity Card (NRIC) numbers and property addresses of the affected individuals at the time. “This information should have been anonymised but was not,” the agency said, adding that investigations are ongoing to determine how this occurred. 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Japan’s Nikkei has confirmed a major data breach that potentially exposed the personal information of more than 17,000 employees and business partners after hackers infiltrated its internal Slack messaging platform. Australian privacy commissioner warns that the human factor is a growing threat as notifications caused by staff mistakes rose significantly even as total breaches declined 10% from a record high. Philippine bank BDO is shoring up its cyber security capabilities to protect its data and systems as it moves more services to the cloud and expands its physical presence into remote areas of the archipelago. The agency is working with IBM, the Government Technology Agency and the Cyber Security Agency of Singapore (CSA) to establish the full facts and ensure remedial measures are taken. It has also lodged a police report and notified the Personal Data Protection Commission, and urged the public to remain vigilant against phishing emails, websites, text messages and phone calls from parties claiming to represent government agencies or other organisations. “We apologise for the concern and inconvenience this incident may cause,” the SLA said. The incident underscores the long-standing risk of real personal data finding its way into development and test environments , which are typically less closely guarded than production systems – a risk that is compounded when those environments are operated by third parties. It is also the latest in a series of supply chain security incidents in Singapore in recent years. In April 2025, Toppan Next Tech, a printing supplier for DBS Bank and the Singapore branch of Bank of China, was hit by a ransomware attack that saw customer data stolen by the threat actor . 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