Adobe allegedly suffers 13 million support ticket breach
Adobe faced an alleged support-system breach, publicly reported on April 3, 2026, after threat actor “Mr. Raccoon” claimed access to 13 million support tickets, 15,000 employee records, HackerOne submissions, and internal documents. The intrusion likely started through an Indian Business Process Outsourcing (BPO) vendor, where a phishing email delivered a remote access tool to a contractor machine before access expanded through a manager account.
Signal context
First seen: Apr 3, 2026
Last updated: Jun 26, 2026
Status: Public signal
Key points
- Alleged breach of support system.
- Threat actor "Mr. Raccoon" claimed responsibility.
- 13 million support tickets, 15,000 employee records, HackerOne submissions, and internal documents allegedly accessed.
Signal analysis
BetaIt helps compare this signal with other published signals without treating the labels as final determinations.
Likely country: Location not provided
The feed marks multiple actor roles. Treat this as a review signal rather than a final attribution.
- Source type: outside the affected organization
- Source type: possible insider or internal misuse
- Source type: supplier or third-party involvement
Impact area: Confidentiality
Likely asset: User or customer data
- 1 signal in the same sector
- 90 signals with the same likely impact area
- 1 signal linked to this organization/domain
External sources
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