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Confidence MediumMay 26, 2026charter.com

Charter Communications (Spectrum) Data Breach by ShinyHunters

PatternExternal actor · Error · Confidentiality impact

Charter Communications confirmed a data breach affecting Spectrum customers after the ShinyHunters group threatened to leak stolen data. The breach, which occurred around April 1, 2026, involved a vishing attack that compromised an employee's Microsoft Entra account, granting access to Salesforce data. Initially, Charter stated no sensitive personal information or CPNI was exfiltrated, but later breach monitoring indicated the exposed dataset affected approximately 4.9 million accounts, with some researchers reporting up to 13 million individuals and nearly 10 million customer-support records. Exposed data included names, email addresses, phone numbers, physical addresses, job titles, and customer support ticket information. Multiple federal lawsuits have since been filed against Charter for failing to protect customer data.

Signal date
May 26, 2026
Updated
Jun 26, 2026
Confidence
Medium
Sources
10 sources
charter.com logo

Charter

Sector
Information
Signals
1 linked

Signal context

First seen: May 26, 2026

Last updated: Jun 26, 2026

Status: Public signal

Key points

  • Disclosed on May 26, 2026.
  • Attributed to ShinyHunters group.
  • Initial breach occurred around April 1, 2026, via vishing attack on an employee's Microsoft Entra account.

Signal analysis

Beta

This analysis groups the signal by industry, likely incident action and impacted security area. It helps compare this signal with other published signals without treating the labels as final determinations.

Affected organization
Charter logo
Charter

Sector: Information

Likely country: Location not provided

Estimated
Threat source
Error activity

The feed marks multiple actor roles. Treat this as a review signal rather than a final attribution.

  • Source type: outside the affected organization
  • Source type: possible insider or internal misuse
Business impact
Potential data exposure

Impact area: Confidentiality

Likely asset: User or customer data

Trend context
12 signals with similar action pattern
  • 29 signals in the same sector
  • 93 signals with the same likely impact area
  • 1 signal linked to this organization/domain
Mentioned entities
CharterData DisclosureCharter CommunicationsSpectrumShinyHunters Charter CommunicationsShinyHuntersMicrosoft EntraSalesforceInitiallyCharter

External sources

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