Crunchyroll data breach via third-party customer support vendor
Crunchyroll confirmed a data breach on March 12, 2026, originating from a third-party customer support provider, Telus International.
Key points
- Third-party vendor (Telus International) compromised
- Phishing attack on a support agent
- Access gained to Zendesk, Slack, Google Workspace, and Jira
Connected intelligence
Signal brief
Follow the organization, likely method and potential impact to explore connected Shadow Tier intelligence.
Organization
- Published
- Mar 12, 2026
- Updated
- Jun 26, 2026
- Confidence
- Medium
- Evidence
- 6 sources
Structured assessment
Signal analysis
This analysis groups the signal by industry, likely incident action and impacted security area. It helps compare this signal with other published signals without treating the labels as final determinations.
Threat source
Watch exposure paths that could affect data, operations or third-party trust.
- Source type: supplier or third-party involvement
Business impact
- Impact area
- Confidentiality
- Likely asset
- User or customer data
Mentioned entities
Quick context
Questions about this signal
What happened in this signal?
Crunchyroll confirmed a data breach on March 12, 2026, originating from a third-party customer support provider, Telus International. An attacker phished a support agent, gaining access to internal systems including Zendesk, Slack, Google Workspace, and Jira. Approximately 8 million support ticket records and 100GB of data were exfiltrated, including 6.8 million unique email addresses, IP addresses, and partial credit card information.
When was this signal reported?
Shadow Tier lists Mar 12, 2026 as the signal date.
Which organization is connected to this signal?
Crunchyroll is the organization connected to this public signal.
Explore CrunchyrollWhich impact area is relevant?
This signal is connected to data exposure and breach intelligence based on its reported consequences.
Explore data exposure and breach intelligenceRelated signals
Compare shared topics, actors and incident patterns before opening the full signal.
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