Crunchyroll data breach via third-party customer support vendor
Crunchyroll confirmed a data breach on March 12, 2026, originating from a third-party customer support provider, Telus International. An attacker phished a support agent, gaining access to internal systems including Zendesk, Slack, Google Workspace, and Jira. Approximately 8 million support ticket records and 100GB of data were exfiltrated, including 6.8 million unique email addresses, IP addresses, and partial credit card information.
Signal context
First seen: Mar 12, 2026
Last updated: Jun 26, 2026
Status: Public signal
Key points
- Third-party vendor (Telus International) compromised
- Phishing attack on a support agent
- Access gained to Zendesk, Slack, Google Workspace, and Jira
Signal analysis
BetaThis analysis groups the signal by industry, likely incident action and impacted security area. It helps compare this signal with other published signals without treating the labels as final determinations.
Sector: Information
Likely country: Location not provided
The feed marks multiple actor roles. Treat this as a review signal rather than a final attribution.
- Source type: outside the affected organization
- Source type: supplier or third-party involvement
Impact area: Confidentiality
Likely asset: User or customer data
- 26 signals in the same sector
- 90 signals with the same likely impact area
- 1 signal linked to this organization/domain
External sources
Crunchyroll Breachhttps://www.securitymagazine.com/articles/95009-10-data-security-stories-to-know-about-march-2026Public source from securitymagazine.com.
Data Breach Roundup (Mar 20 - 26, 2026) - Privacy Guideshttps://www.privacyguides.org/news/2026/03/27/data-breach-roundup-mar-20-26-2026Public source from privacyguides.org.
The Worst Data Breaches of March 2026 | Strobeshttps://www.strobes.co/blog/worst-data-breaches-march-2026/Public source from strobes.co.
Crunchyroll Data Breach: 100GB of User Data Exposed via BPO Supply Chain Attackhttps://www.cybersecuritynews.com/crunchyroll-data-breach-100gb-of-user-data-exposed-via-bpo-supply-chain-attack/Public source from cybersecuritynews.com.
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