SFR Customer Data Breach via Contractor's Database and Order Management System
French telecommunications operator SFR, parent company of SFR Réunion, detected a security incident on September 3, 2024, involving a breach in a customer database used by one of its contractors.
Key points
- French telecommunications operator SFR, parent company of SFR Réunion, detected a security incident on September 3, 2024, involving a breach in a customer database used by one of its contractors. The breach also affected its customer order management
- SFR Customer Data Breach via Contractor's Database and Order Management System
Connected intelligence
Signal brief
Follow the organization, likely method and potential impact to explore connected Shadow Tier intelligence.
Organization
- Published
- Mar 1, 2024
- Updated
- Aug 5, 2026
- Confidence
- High
- Evidence
- 7 sources
Structured assessment
Signal analysis
This analysis groups the signal by industry, likely incident action and impacted security area. It helps compare this signal with other published signals without treating the labels as final determinations.
Threat source
Watch exposure paths that could affect data, operations or third-party trust.
- Source type: possible insider or internal misuse
Business impact
- Impact area
- Confidentiality
- Likely asset
- User or customer data, Server or cloud data store
Mentioned entities
Quick context
Questions about this signal
What happened in this signal?
French telecommunications operator SFR, parent company of SFR Réunion, detected a security incident on September 3, 2024, involving a breach in a customer database used by one of its contractors. The breach also affected its customer order management system, leading to the exposure of personal data for an estimated 50,000 to 3.6 million customers. The compromised information included names, contact details (address, phone number, email), contract numbers, and for some customers, International Bank Account Numbers (IBANs) and International Mobile Subscriber Identity (IMSI) phone numbers. SFR initiated necessary measures upon detection, notified affected individuals, and informed relevant authorities, including France's National Commission for Information Technology and Civil Liberties (CNIL).
When was this signal reported?
Shadow Tier lists Mar 1, 2024 as the signal date.
Which organization is connected to this signal?
Sfr is the organization connected to this public signal.
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